Terms & Conditions
Welcome to EyeNetra.in. EyeNetra.in is owned and operated by Eye Netra Store, Raipur (“we”, “us”, “our”), a registered partnership firm having its registered office in Raipur, Chhattisgarh.
By accessing or using our website, services, or purchasing any product from us, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding.
1. General
EyeNetra.in is an online platform providing eyewear products and optical services. These Terms govern your use of our website and services. By accessing our website, you agree to comply with all applicable laws and regulations.
2. Eligibility
By using our website, you confirm that you are at least 18 years old or using the platform under parental or guardian supervision.
3. Product Information & Pricing
We strive to provide accurate descriptions, images, and pricing. However, EyeNetra.in reserves the right to modify product specifications, availability, or pricing without prior notice.
Prices displayed are inclusive or exclusive of applicable taxes as specified on the product page.
4. Orders & Payments
- All orders are subject to availability and confirmation.
- Payments can be made through approved online payment methods.
- EyeNetra.in reserves the right to cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity.
5. Prescription Glasses & Accuracy
Customers are responsible for providing accurate prescription information. EyeNetra.in shall not be responsible for inaccuracies arising due to incorrect information submitted by customers.
6. Delivery & Shipping
We aim to deliver products within estimated timelines. However, delays may occur due to logistical or unforeseen circumstances beyond our control.
EyeNetra.in shall not be liable for delays caused by courier services, natural events, or operational disruptions.
7. Returns, Refunds & Cancellations
Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy. Refunds, if applicable, shall be processed only after quality verification.
8. Intellectual Property
All content available on EyeNetra.in including text, graphics, logos, images, videos, trademarks, and website design are owned by or licensed to Eye Netra Raipur and protected under applicable intellectual property laws.
Unauthorized copying, reproduction, or commercial use is strictly prohibited.
9. NDNC & Communication Consent
By sharing your contact information on EyeNetra.in, you consent to receive transactional, informational, and promotional communication through SMS, WhatsApp, email, phone calls, or other electronic methods.
These communications may include order updates, offers, reminders, and product information.
You agree that such communication may be sent even if your number is registered under NDNC/DND as permitted under TRAI regulations.
You may opt out of promotional communication anytime by contacting customer support or following unsubscribe instructions.
10. Limitation of Liability
EyeNetra.in shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use or inability to use our products or services.
11. Third-Party Links
Our website may contain links to third-party websites. EyeNetra.in does not endorse or assume responsibility for external content, privacy practices, or services.
12. Privacy Policy
Your use of EyeNetra.in is also governed by our Privacy Policy which explains how we collect, use, and protect your personal information.
13. Modification of Terms
EyeNetra.in reserves the right to modify these Terms & Conditions at any time. Updated versions will be posted on the website with the effective date.
14. Warranty & Product Defects
Products sold on EyeNetra.in may be covered under applicable manufacturer warranties depending on brand and product category.
Warranty claims are applicable only for manufacturing defects and not for misuse, accidental damage, negligence, or unauthorized repair attempts.
Customers must provide valid proof of purchase while claiming warranty support.
15. Customization Disclaimer
Customized or prescription eyewear products are manufactured according to customer-provided specifications.
Eye Netra Store shall not be responsible for inaccuracies resulting from incorrect prescription details, measurements, or customer inputs.
Personalized products are non-returnable and non-refundable unless covered under applicable warranty conditions.
Customers must verify all customization details before confirming orders.
16. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Raipur, Chhattisgarh.
17. Force Majeure
EyeNetra.in shall not be held responsible for delays or failures caused by events beyond reasonable control including natural disasters, pandemics, strikes, war, government restrictions, power outages, internet failures, or other force majeure events.
18. Contact Information
For support, complaints, or policy-related queries, contact us:
📞 +91 74150 13222
📍 HIG 27-28, Sector 2, Shankar Nagar, Raipur, Chhattisgarh – 492004