Returns, Exchanges & Refunds Policy
Your satisfaction means everything to us! If you're not happy with your eyewear, we’re here to help. Please read our policy carefully before requesting a return or exchange.
7-Day Return Window
- Returns or exchanges can be requested within 7 days from the date your order was delivered.
- No returns or exchanges are accepted after 7 days.
- Days are counted from the delivery date until pickup by our logistics partner.
Refunds
- No cash or bank refunds are provided.
- Refunds are only issued as store credit in cases of verified manufacturing defects.
- Full refunds are not possible.
- Store credits have no expiry date and can be used anytime on our website.
Exchanges
- Exchanges are available only for products currently in stock.
- Custom or specially ordered products are not eligible for exchange.
- Once approved, store credit will be issued for your next purchase.
- If the new product costs more, you pay the difference.
- If the new product costs less, remaining balance stays in your store credit.
Pre-Conditions for Return or Exchange
Contact Lenses
- Must be unopened, sealed, and in original condition.
- Opened or tampered products cannot be accepted.
Sunglasses & Frames
- Products must be unused and unworn.
- Proof of purchase/invoice is mandatory.
- Return all original items including tags, box, warranty card, care guide, and dust bag.
- Products must be packed securely to avoid transit damage.
- Online purchases cannot be returned to physical stores.
Return Process
-
Email or WhatsApp us at:
Email: eyenetracustomerservice@gmail.com
Phone: +91 7415013222 - Share your invoice copy, product photos, and reason for return or exchange.
- Our support team will guide you with return instructions or pickup details.
- Once we receive your product, we will notify you.
- Please allow 3–4 working days for quality inspection after receipt.
- Approved store credit details will be shared via email or WhatsApp.
Shipping Costs
- Return shipping will be covered only for verified manufacturing defects.
- Shipping or pickup charges may apply for all other return reasons.
Need Help with Fit?
Sometimes comfort issues can be fixed easily. Visit any of our stores for a free frame tune-up by our expert technicians. Small adjustments can make a big difference.
Final Notes
- All sales are final except for verified manufacturing defects.
- Store credit has no expiry date and can be used on future purchases.
- Returns not meeting the above conditions may be rejected and shipped back.